FAQs

A: We currently offer shipping services throughout Malaysia. If you are outside Malaysia, please contact us for assistance.

A: Shipping is free for all orders within Malaysia. For international shipping rates, please chat with us for more details.

A: Orders are typically processed and shipped within 1-2 business days after purchase.

A: Yes! After placing your order, you will receive an order confirmation email with a tracking code. You can use this code to monitor your shipment via our “Track Your Parcel” feature on the website.

A: Once shipped, delivery within Malaysia usually takes 2-5 business days. For international deliveries, estimated shipping times vary-please contact us for more information.

A: We accept Visa, Mastercard, American Express, and Malaysia bank transfers. Additionally, Atome is available for installment payments.

A: If you need to cancel an order, please contact our customer care team as soon as possible for assistance.

A: Absolutely. We utilize advanced encryption technology for secure transactions. Credit card details are not stored on our platform-payments are processed safely through Shopify Payments’ encrypted system.